Frequently Asked Questions

A: Yes, we can provide OEM service if customer request. 

A: Normally 30% T/T as deposit,pay balance before shipping. It can be negotiable for some special project.

A: 12 months or 1000 running hours from installation date. If the quality problem arise during the warranty period, and verified the problem is caused by our genset-body instead of external or natural reasons. (Refer to all kinds of natural disaster, shipping,loading, unloading, wrong-operation, etc), we will supply the relevant spare parts free of charge for maintenance; after the warranty period, we can supply the required spare parts for you under cost prices.

A: Our standard packing way is plastic film wrapped , we can also provide plywood case package for option. 

A: Yes, we can offer site installation guide and training for buyer.but the buyer needs to take the relevant expense. Details pls contact our sales rep.

A: Yes, we are truly welcome new distributor join us. kindly share with your information to our email or leave message on our contact page. and then we can arrange our team to contact you to discuss more details.

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